Refund Policy

At scottlaidler.com / ‘Healthy Ambition’, we are committed to delivering services that are professional, evidence-based, and results-focused. Because our services fall into two categories, Consulting Sprints and Self-Led Programs, our refund policies are tailored accordingly.

1. Consulting Sprints

Our 6-Week Fitness Consulting Sprints are highly customised engagements. Considerable time and expertise go into program design, diagnostic assessment, and early-stage oversight.

Cooling-Off Period

  • Refunds are available until the completion of onboarding forms.

     

  • Completion of onboarding marks the official start of customised program design and delivery.

     

  • Once onboarding forms are submitted, all sales are final and refunds are not available except on the basis of our performance guarantee outlined below.

     

Performance Guarantee

To demonstrate confidence in both the efficacy and non-restrictive nature of our methodology, we provide an 80% Results Guarantee.

  • If you maintain at least 80% overall rolling adherence across workouts, nutrition, and habit goals throughout your sprint (as agreed upon during your orientation call and until week 6), and

     

  • Provide verifiable body composition data at the start, during, and at the end of the program, and

     

  • Do not achieve measurable improvement in body composition by the end of your sprint, we will refund your program fee in full.
    (e.g., defined as a reduction in body-fat percentage, an increase in lean mass, or visible improvement confirmed via body composition analysis)

Important Notes:

  • Adherence is measured using weekly check-ins and program data.

     

  • If adherence falls below 80% or records are incomplete, or weekly check-ins go unacknowledged, the guarantee does not apply.

     

  • Refunds granted under this guarantee represent the formal conclusion of the professional relationship.

     

2. Self-Led Programs

Self-led programs are digital products designed for independent use without consultant interaction.

Cooling-Off Period

  • In line with the UK Consumer Rights Act, you may request a refund within 14 days of purchase, provided you have not accessed more than the initial 14-day segment of the program.

     

  • Programs are delivered in 14-day increments to allow you to evaluate whether they are a good fit without unlocking the entire course at once. You will not have access to the full course upon purchase, as it will be delivered modularly.

     

After 14 Days

  • No refunds are available after the 14-day cooling-off period.

     

  • This ensures sufficient time to assess suitability while protecting the integrity of our intellectual property.

     

Results Guarantee

  • The 80% Results Guarantee does not apply to self-led programs, as they do not include consultant oversight or adherence verification.

     

3. How to Request a Refund

To request a refund, contact your consultant via in-app message (for consulting clients) or email [email protected] 

Refunds will be processed back to the original payment method within 10 business days of approval.
4. Commitment to Support

Even where refunds are not applicable, we remain committed to client success.

For consulting sprints, programs may be paused if circumstances change, and weeks will not be lost. (We strongly advise you to exercise through vacation periods, because that’s part of the lifestyle we’re seeking to sustain, but ultimately this remains your decision)

These conditions operate alongside our website terms & conditions.

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